Agenda:
Breakfast & Registration – 7:30 a.m.
General Session – 8 – 11:30 a.m.
Breakout Sessions – 12:00-2:00 p.m.
Dismissal – 2 p.m.
*Breakfast & Snacks Included
General Session welcomes DDS, RDH and RDA attendees
Course Title: “NOTHING PERSONAL, BUT I HATE YOU” A Practical Approach to Treating Patients with Anxiety in the Dental Office
Course Description: Dental anxiety remains one of the most common barriers to effective oral healthcare, affecting both patients and practitioners. This course provides a practical approach to recognizing, understanding, and managing anxiety in the dental setting. Participants will learn how anxiety affects mental, systemic, and oral health.
Course Objectives:
- Identify psychological and physiological signs of dental anxiety in patients.
- Integrate behavioral and environmental modifications to promote a calm clinical atmosphere.
- Evaluate the role of pharmacologic options in anxiety management
- Review non-invasive treatments and alternative solutions.
CE: 3 Lecture CE Credit
CE Code: 153
Prerequisite: None
Meet the Instructor: Jacob Dent DDS
Dr. Jacob Dent is an outside-the-box general dentist and speaker. In practice for 22 years and a multi-practice owner, Dr. Dent has built a successful career treating patients of all ages and
disabilities in a non-conventional way using desensitization. Dr. Dent is a fellow of the Academy of Dentistry International, clinical director for Special Olympics Special Smiles, and Co-founder of Dental Desensitization Systems. Dr. Dent is married to his wife Jennifer, father to his daughter Jayden, and son Ethan, who has Autism. As a professional speaker, Dr. Dent has given presentations and workshops around the country for the past 9 years to dental professionals, health care providers, students, and families.
Breakout Session #1 welcomes DDS and RDA attendees
Course Title: “Lean, Digital, and Built to Last: The Practice Owner’s Roadmap from Operational Excellence to Strategic Growth”
Course Description: This two-part continuing education series is designed for practice owners who are ready to stop surviving and start building.
Part One gives you the operational engine: a lean, digital practice that runs with precision and does more with less.
Part Two gives you the strategy: a clear framework for deciding whether to grow your practice into a multi-location enterprise or position it for a premium sale, with the associate retention tools to make
either path possible. Each course stands on its own. Together, they form a complete blueprint. You cannot scale what is broken, and you cannot sell what is not optimized. This series is the bridge between where you are and where you want to go.
Course Objectives:
- Analyze current staffing challenges and identify where operational waste is costing you time
and money - Apply lean practice principles specifically adapted for dental operations
- Evaluate and implement digital tools and automation that reduce manual tasks without reducing care quality
- Design streamlined workflows for scheduling, billing, clinical documentation, and patient communication
- Integrate cloud-based platforms to create seamless, connected practice operations
- Develop a cross-training and role optimization strategy your team will actually support
- Build a change management plan for technology adoption that sticks
- Distinguish between scaling for enterprise growth versus scaling for maximum sale value, and identify which path aligns with your goals
- Apply EBITDA and valuation frameworks to understand what your practice is worth today and how to increase it
- Identify the five root causes of associate turnover and implement retention strategies before they cost you
- Build an associate onboarding and development system that creates loyalty and production alignment
- Construct a compensation transparency model that associates understand and trust
- Design the operational systems, culture, and leadership infrastructure required for multi-location growth
- Create a 90-day action plan for your chosen path, whether growth or transition
CE: 2 Lecture CE Credits
CE Code: 550
Prerequisite: None
Meet the Instructor: Cassie Tallon
Cassie Tallon is a dental industry leader with over 20 years of experience in operations, marketing, and practice growth. Known for driving operational efficiency within Dental Service Organizations (DSOs), she specializes in optimizing workflows, strengthening partnerships, and implementing strategic marketing and communication initiatives.
Previously serving as Practice Manager and Integrator at Branson Dental Center, Cassie helped drive a 189% increase in production through streamlined processes and improved patient care
systems. Her expertise spans operations, RCM, hiring strategies, vendor partnerships, and event management.
Cassie is also the Founder and CEO of The Fractional Match LLC, a Dallas-based company that supports DSOs by placing fractional professionals and connecting executive teams with trusted
vendor resources to help organizations scale and grow.
Breakout Session #2 welcomes DDS and RDH attendees
Course Title: Beyond Prevention: A First-Hand Approach to Preventive Products and Dental Codes
Course Description: Navigating the yearly changes made to the CDT dental codes can be challenging for dental professionals, especially when advising patients on what procedures their insurance carriers
will cover or helping them file their own dental claims. That’s why we’ll delve into a variety of procedures, such as desensitizing, the use of dental creams, glass ionomers, varnishes, and sealants, to help demystify this complex world. More importantly, we’ll discuss how these procedures not only contribute to patient health but also boost the profitability of your dental practice. But we’re not stopping at theory. Each participant will have the chance to experience these award-winning technologies firsthand. You’ll familiarize yourself with their delivery systems, understand product dispensing, and seize the opportunity to test their application on models or on yourself at your workstation. This hands-on approach promises to deepen your understanding, making you a stronger clinician and an invaluable asset to any dental office.
Course Objectives:
- Uncover groundbreaking results that support the application of varnish with chemotherapeutic fluoride treatment, enhancing your knowledge of these procedures and their impact on patient health and practice profitability.
- Learn how to apply ORMOCER containing desensitizing treatments and Nanohydroxyapatite-filled tooth creams, gaining hands-on experience with these award-winning technologies and their delivery systems.
- Master the methods of applying Xylitol-containing fluoride-based treatments and Nano Hybrid sealants and evaluate their effectiveness on today’s patients.
- Navigate the different desensitizing & indirect restoration codes used in today’s dental practices.
- Review and implement correct narratives for submitting a successful insurance-based dental claim, improving both your dental practice’s profitability and patient relationships
CE: 2 Lecture CE Credits
CE Code: 250
Prerequisite: None
Meet the Instructor: William Paveletz, DMD
Dr. William Paveletz, DMD, is a graduate of Temple University School of Dentistry. Upon receiving his DMD degree, he completed a one-year general practice residency at the University of Pittsburgh and continued studying prosthetics at the Graduate Department of Pittsburgh Dental School.
Currently, he is VOCO’s North America Clinical Educator for Continuing Education. He lectures nationally / internationally to dental retailers, dental societies, and teaching institutions.
Dr. Paveletz has been published in various dental trade publications regarding temporization techniques with dental implants, treating geriatric patients, and fluoridation usage in adolescents.
He has a true passion for preventative and restorative dentistry with an emphasis on biocompatibility and holistic dentistry. His hands-on workshops focus on topics ranging from dental coding
and billing, hygiene, esthetic dentistry, fixed and removable prosthetics, and nano and ormocer technology.
