Diamonds & Pearls are a Practice’s Best Friend!

Registration – 8:30 a.m.
Lecture – 9 a.m.
Lunch – 12-1 p.m.
Dismissal – 3 p.m.

Tuition Cost: AIDA members: $99 per person
General Admission: $149 per person
*Tuition includes  lunch

CE: 5 Lecture CE Credits
CE Code: 250
Prerequisites: None

Course Description: It’s no secret: employees are a company’s greatest asset, especially in a dental practice! Therefore, leveraging key patient experience-moments will have huge benefits and in turn, will maximize your practice profits. This course is designed to provide piles of “diamonds” on clinical techniques and treatment planning “pearls” essential to seeing long-term success and financial growth. From understanding patient decision-making to the tools and tips for getting patients to be “WOW-ed” with the overall experience, this course is designed to give a practical, “soup-to-nuts” approach to the latest clinical research, approaches to human behavior and includes special emphasis on team communication.

Course Objectives:

  • Learn current trends in today’s general practice and the market we exist in today.
  • Talk common sense, “real-world” approach to treatment planning, and the benefits of “Co-Diagnosis”.
  • Understand personality styles via the DISC model of human behavior.
  • Review clinical cases for the application of principles and products.

Meet the Instructor: Tim Bizga – DDS, FAGD

Timothy M. Bizga, DDS, FAGD is a general dentist practicing in Cleveland, Ohio. His background in dentistry is lengthy and diverse. Once a former chairside assistant, he also worked as a dental lab-technician, making his perspective unique among others in the field of dentistry. He received his DDS from the University of Michigan School of Dentistry, where he is also an Adjunct Clinical Assistant Professor. He is currently a member of the American Dental Association and a Fellow in the Academy of General Dentistry. Dr. Bizga is a Certified John Maxwell Speaker/Trainer/Coach, a certified DISC profile trainer and clinical consultant for The Dental Advisor. Dr. Bizga gives back to the community via dental missions around the world.


Course Description: Like it or not, we live in a data driven world and dental practices are no exception. Practice consultants and experts produce and promote programs and analytics that generate hundreds of metrics for every imaginable aspect of a dental practice.  This session is designed to provide a digestible and relatable overview of a handful of key performance measures. Further, we’ll review and discuss the “numbers behind that numbers” that will include so much more!  Join this Front Desk Focused Breakout in the morning and then join the main session after lunch.

Course Objectives:

  • How are these metrics actually calculated? What variables are needed?
  • What exactly are they intended to measure?
  • What makes them “key”? Why are they important?
  • What are the key contributing factors?
  • What can be done to affect them? How do you move them in the right direction.

Meet the Instructor: Rusty Bradbury

Rusty has an extensive professional background and was a corporate business analyst turned dental practice consultant and helped dental practices improve performance for over a decade in that capacity. Currently Rusty is the co-founder and President of EDDSON Dental, Inc. – a dental technology company that specializes in building advanced dental practice management software solutions.



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